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The nurses and caregivers in our health care system are on the front lines of care, serving a special note that mandates a high standard of care to ensure a safe patient culture.
Communicating internally and externally is one of the most difficult, yet critical, responsibilities leaders face. As our nation learned during Hurricane Sandy, the Boston Marathon bombing, the Ebola outbreak in Africa and other major crises, frequent communication and full disclosure is essential to maintaining credibility with the organization’s interprofessional team and the public. What is said (or not said) can be as important one’s actions.