Improving Care: Empowering Staff to Drive Quality Initiatives

This executive dialogue will highlight key findings on:

• It’s essential to empower front-line staff. Real progress happens where care is delivered. Front-line providers bring critical insights when they are trusted as experts and are given ownership of quality work.
• Data must be clear and meaningful for all clinicians. Don’t assume that nursing leaders and front-line staff understand the data and are able to take actionable steps based on the data presented. Education, visuals and storytelling can help make the data more accessible.
• Focus on achievable goals. Sustainable improvement requires focus and teamwork. Incremental progress and early successes build trust and create momentum towards long-term objectives.
• Time constraints remain a top barrier for nurse participation in quality initiatives. Leveraging technology, including artificial intelligence (AI), can enhance efficiencies and reduce workloads, allowing front-line staff to focus on direct care and quality improvement.
• Culture and engagement are the foundations of success. Quality initiatives succeed when supported by a culture of trust and teamwork. This can be achieved through leadership visibility and creating psychologically safe environments.

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