Workbook stresses accountability in workforce engagement

The American Hospital Association and Press Ganey released a workbook to guide users on ways to foster a culture of workforce accountability. Accountability ─ defined as the process of ensuring individuals, teams and leaders are responsible for their actions, performance and contributions toward organizational goals ─ is key to organizational success. The guide explains the fundamentals of accountability and discusses how leaders can create a culture to enable their employees to understand expectations and motivate them to take ownership of their work. The AHA and Press Ganey are collaborating with health care system leaders to learn about their employee experience strategies. The collaboration follows the release of Press Ganey data finding health care employee engagement declined slightly in 2024.