Compasionate Leadership
Communication That Builds Relationships: Clarity, Compassion, and Consistency
Learn practical communication strategies to build trust, reduce anxiety and support positive patient and team experiences.
Communication That Builds Relationships: Clarity, Compassion, and Consistency
Communication is one of the most visible ways people experience leadership. The words leaders choose, the tone they use, the timing of their message and the consistency of their actions all shape trust, connection and confidence.
In Healthcare environments where delays, stress and uncertainty are common, clear and compassionate communication can help reduce anxiety, strengthen relationships and support psychological safety. This microlearning explores how nurse leaders can communicate with greater intention during everyday conversations with patients, families and team members.
By building these skills, you’ll be better prepared to foster trust, strengthen relationships and create more positive patient and team experiences through clear, compassionate and consistent communication.
NCPD Credit:
Upon completion of the microlearning and evaluation, learners are eligible to earn 0.2 Nursing Continuing Professional Development (NCPD) credits. AONL is accredited as a provider of NCPD by the American Nurses Credentialing Center’s Commission on Accreditation.
Your Instructors
Ashley Marston, PhD, MSN, BS, RN, NE-BC
Is the Associate Chief Nursing Officer for Emory Ambulatory Patient Care, providing enterprise nursing leadership across a large academic ambulatory network. She leads strategy for quality and safety, Magnet and nursing excellence, professional governance, education, and evidence-based practice, advancing high-reliability care across more than 280 outpatient sites. Her scholarly work focuses on social determinants of health and quality outcomes in oncology populations, with an emphasis on disparities, prevention, and measurable improvement.
Karla Schroeder
Is a transformational nurse executive redefining ambulatory care through systems thinking, human-centered leadership, and innovative care delivery models. She leads large-scale strategy across virtual care, care management, leadership development, and clinical operations, aligning practice with national standards and measurable outcomes. As the architect of the EAGLE leadership framework, she is committed to developing leaders, strengthening governance, and advancing nursing’s influence across the continuum of care.
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