Amplifying Patient Experience
Conversations That Build Trust: Techniques for Patient-Centered Conversations
Learn practical techniques to strengthen trust, empathy and communication in patient-centered conversations.
Conversations That Build Trust: Techniques for Patient-Centered Conversations
Trust is built through the way we communicate, especially in moments when patients and families need clarity, empathy and support.
This microlearning introduces practical techniques for moving beyond task-focused exchanges and creating more meaningful, person-centered conversations. You’ll explore common communication barriers, the PC4 Model and the N.U.R.S.E. framework as tools to support empathy, clarity and trust.
By building these skills, you’ll be better prepared to foster patient confidence, strengthen communication across your team and support more compassionate care experiences.
NCPD Credit:
Upon completion of the microlearning and evaluation, learners are eligible to earn 0.2 Nursing Continuing Professional Development (NCPD) credits. AONL is accredited as a provider of NCPD by the American Nurses Credentialing Center’s Commission on Accreditation.
Disclosure:
The content planners do not have any conflicts of interest or relevant financial relationships to disclose.
Your Instructor
Rosa Hart
Rosa Hart is a nurse media consultant, podcast host, author, and internationally recognized leader in health communication, digital engagement, and nursing innovation. As the founder of Rosa Hart Media Consulting, she helps healthcare organizations, startups, and nonprofits elevate their visibility through strategic storytelling, podcast production, and social media amplification. She is the author of Speak Up, Start Now, and delivers keynotes nationwide that empower nurses to use their voice for advocacy, professional influence, and improving community health literacy. Her work sits at the intersection of healthcare, communication, and innovation, with a mission to amplify messages of hope and improve quality of life through trusted, evidence- informed content. She built authority for a leading health system by producing a widely respected neuroscience podcast and now hosts both Nurse Rosa’s Insights, Stronger After Stroke, and Aging Like a Pro where she translates complex medical science into meaningful, accessible conversations that empower patients, caregivers, and clinicians. Hart serves on the NextGen Advisory Council for the American Nurses Association and the Midwest Advocacy & Communications Subcommittees for the American Heart Association, championing cardiovascular health equity, policy engagement, and the advancement of nursing leadership.
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