Compasionate Leadership
Repair, Recovery and Restoring Trust
Explore practical ways to acknowledge impact, maintain accountability and rebuild trust after difficult leadership interactions.
Repair, Recovery, and Restoring Trust
Difficult conversations, emotional situations and moments of tension are unavoidable parts of leadership. Even when nurse leaders communicate clearly, regulate their emotions and maintain appropriate boundaries, hard moments can still affect individuals and teams.
This microlearning explores how nurse leaders can intentionally repair relationships, support recovery and restore trust after difficult interactions. You’ll learn how acknowledging impact, maintaining clarity and reinforcing accountability can help teams move forward with greater psychological safety.
By building these skills, you’ll be better prepared to respond after hard moments in ways that sustain trust, strengthen relationships and support a healthier team culture over time.
NCPD Credit:
Upon completion of the microlearning and evaluation, learners are eligible to earn 0.2 Nursing Continuing Professional Development (NCPD) credits. AONL is accredited as a provider of NCPD by the American Nurses Credentialing Center’s Commission on Accreditation.
Your Instructors
Ashley Marston, PhD, MSN, BS, RN, NE-BC
Is the Associate Chief Nursing Officer for Emory Ambulatory Patient Care, providing enterprise nursing leadership across a large academic ambulatory network. She leads strategy for quality and safety, Magnet and nursing excellence, professional governance, education, and evidence-based practice, advancing high-reliability care across more than 280 outpatient sites. Her scholarly work focuses on social determinants of health and quality outcomes in oncology populations, with an emphasis on disparities, prevention, and measurable improvement.
Karla Schroeder
Is a transformational nurse executive redefining ambulatory care through systems thinking, human-centered leadership, and innovative care delivery models. She leads large-scale strategy across virtual care, care management, leadership development, and clinical operations, aligning practice with national standards and measurable outcomes. As the architect of the EAGLE leadership framework, she is committed to developing leaders, strengthening governance, and advancing nursing’s influence across the continuum of care.
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