Ambient listening improves billing timeliness, NP says

Karen Lolley, MSN, RN, a nurse practitioner who owns a private family practice, says ambient listening technology has enabled her to document client visits and submit insurance claims promptly, increasing her overall revenue. Before Lolley used the technology, she often fell behind in charting and submitting claims. Lolley also credits ambient listening with allowing her to listen fully to her patients. She informs clients that she uses ambient listening technology for documentation, provides written notice and obtains their verbal consent before use. Lolley says her patients have been overwhelmingly supportive. She encourages other NPs in private practice to use ambient listening and says nurse leaders should implement the technology for bedside nurses to use to document patient rounding. (HealthLeaders Media article, 8/17/26)