2025 Annual Conference

 

Troubleshooting the On-Demand Platform

Internet browser

For the best viewing experience, we recommend that you join the conference using the latest version of Google Chrome. The website will not work on Internet Explorer. You can also view via the web browser on your mobile iOS or Android device.

Please check that you have the latest version of your browser by going here.

Third party cookies

See the list of cookie related trouble-shooting setting requirements below. If you cannot access these settings, your device and relevant privacy policies may be controlled by an administrator. Making changes to those policies typically involve a call to your IT department, which will take too long. You may want to consider using a personal device and following the below steps.

I get an error message saying I need to enable 3rd party cookies.

Bizzabo requires third-party cookie consent in order to display the virtual session video player, provide your personalized agenda and additional engagement tools. 

Okay - how do I enable third-party cookies?

Each browser and operating system has different steps to enable third-party cookies. The steps below will enable third-party cookies for all sites. You may wish to revert back to blocking third-party cookies 

Google Chrome - Desktop

  1. For Mac, click Chrome > Preferences from the top menu bar. For PC, select the Chrome menu icon
  2. Click on Settings, then Show Advanced Settings
  3. Under Privacy, click on Content Settings
  4. Make sure Block third-party cookies and site data is unchecked

Google Chrome - Android

  1. On your Android device, open the Chrome app
  2. At the top right, tap More, then More and finally Settings
  3. Tap Site Settings and then Cookies
  4. Ensure that the Cookies toggle is turned on
  5. Finally check the box next to Allow Third-Party Cookies

Please note, each Android device manufacturer will have slightly different steps to access settings. Please check with your device manufacturer if you cannot follow these steps for Chrome on Android.

Safari - MacOS (Desktop)

  1. Open Safari > Preferences from the top menu bar
  2. Click Privacy in the top panel
  3. Under Block Cookies select Never

Safari - iOS (Mobile)

  1. Open the Settings app
  2. Scroll down and select Safari
  3. Under Privacy and Security, turn off Prevent Cross-Site Tracking and Block All Cookies

Mozilla Firefox - Windows

  1. Click Tools > Options
  2. Click Privacy in the top panel
  3. Check Accept Cookies from Site 
  4. Check Accept Third-Party Cookies
  5. Click Okay

Microsoft Edge

  1. Click More Actions from the toolbar and select Settings
  2. Search for View Advanced Settings and click into it
  3. Under Cookies ensure Block Only Third-Party Cookies is de-selected