Nursing Excellence Supports Patient Loyalty, Outcomes

Press Ganey’s recently released 2020 Nursing Special Report: The Far-Reaching Impact of Nursing Excellence found nursing excellence correlates strongly with patient loyalty, physician engagement and clinical outcomes. "It reinforces and affirms what I've known all along: the impact that nursing [has] on pretty much everything in health care and health care organizations," said AONL member Christy Dempsey, DNP, MSN, chief nursing officer at Press Ganey. In a recent interview with HealthLeaders Media, she reflected on her organization’s research, which used Magnet status as a proxy for nursing excellence. Dempsey emphasized that all organizations should be on a journey to excellence regardless of Magnet status, a she stressed the importance of work environment and safety culture in cultivating nursing excellence. (HealthLeaders Media story, 2/28/20)